Gower Handbook of Project Management
Gower Handbook of Project
This Handbook was the first APM Body of Knowledge Approved title for the Association for Project Management. Over the course of five editions, Gower Handbook of Project Management has become the definitive desk reference for project management practitioners. The Handbook gives an introduction to, and overview of, the essential knowledge required for managing projects. The team of expert contributors, selected to introduce the reader to the knowledge and skills required to manage projects, includes many of the most experienced and highly regarded international writers and practitioners. The Fifth Edition has been substantially restructured. All but two of the authors are new, reflecting the fast-changing and emerging perspectives on projects and their management. The four sections in the book describe: ¢ Projects, their context, value and how they are connected to organizational strategy; ¢ Performance: describing how to manage the delivery of the project, covering scope, quality, cost, time, resources, risk and sustainability ¢ Process: from start up to close down ¢ Portfolio: the project and its relationship to the organization The discrete nature of each chapter makes this Handbook a wonderful source of advice and background theory that is easy to consult. Gower Handb...
- ASIN: B01ENQDGA2
The Gower Handbook of Management
The Gower Handbook of
A practical guide to best practice in management. By covering a broad range of subjects, the book aims to replicate a forum in which managers can meet experts from a range of professional disciplines. This edition features 65 expert contributors and 20 chapters on subjects new to this edition.
- ASIN: 0566079380
Macmillan Books for Teachers: Teaching Practice: A handbook for teachers in training by Roger Gower (1-Jan-2005) Perfect Paperback
Gower Handbook of Call and Contact Centre Management
Gower Handbook of Call and Contact Centre
Call centres and contact centres form an important and rapidly growing part of today's business world. They present a range of management challenges, from strategic decisions about how to develop a customer strategy, business planning, through to detailed considerations of staffing levels and appropriate technology. This new handbook, the first of its kind, provides a unique insight giving expert opinions on how to get the most out of your contact centre operations. Natalie Calvert, a specialist in the field, has brought together a team of 35 experienced practitioners who provide invaluable knowledge, share their experiences and draw on real-life examples to suggest practical solutions on a wide range of topics. This handbook is an indispensible guide and reference for call and contact centre managers, HR specialists and senior executives responsible for marketing, sales or customer services. The handbook is divided into six parts: I The business plan II The people factor III Contact centre technology IV Standards, processes, and outsourcing V Building profitable customer relationships VI The future.
- ASIN: B0725NN9KR
Gower Handbook of Management Skills 3rd Edition
Gower Handbook of Management Skills 3rd
This Gower Handbook conveniently brings together 26 chapters on key topics in management. Written by experts in their field, the approach is direct and covers underlying theory clearly, supported by a wealth of diagrams, bullet lists, case studies and examples. End-of-chapter checklists offer excellent revision aids, and further reading lists provide guidance for more in-depth study. The book is divided into three parts. Part I focuses on personal skill areas such as managing time, information and information technology, writing, making presentations, managing health and recognizing and dealing with stress. Part II focuses on the personnel skills required for recruitment, interviewing, performance appraisal, dealing with problem staff, counselling, motivating, team building, influencing, communicating, listening and running meetings. Part III covers business skills with an excellent introduction to financial information and management, project management, decision making and problem solving, negotiating and creativity.
- ASIN: 0566082632
Gower Handbook of Supply Chain Management
Gower Handbook of Supply Chain
The ability to build and also maintain a world class logistics and distribution network is an essential ingredient in the success of the world's leading businesses, but keeping pace with changes in your sector and in others is hard to do. With the Gower Handbook of Supply Chain Management you will need to look no further. Written by a team of leading consultants with contributions from leading academic experts, this book will help you to keep pace with the latest global developments in supply chain management and logistics, and plan for the future. This book has over thirty chapters with detailed accounts of key topics and the latest developments, from e-collaboration and CRM integration, to reverse logistics and strategic sourcing, and includes case studies from Asia, Europe and North America. It looks at all aspects of operational excellence in logistics and supply chain management. The Gower Handbook of Supply Chain Management will help managers to benchmark their operations against the best-of-breed supply chains across the world. It provides a unique single source of expert opinion and experience.
- ASIN: B06XDP27TS
Handbook of management skills (A Gower Handbook)
Gower Handbook of People in Project Management (Project and Programme Management Practitioner Handbooks)
Gower Handbook of People in Project Management (Project
Modern projects are all about one group of people delivering benefits to others, so it's no surprise that the human element is fundamental to project management. The Gower Handbook of People in Project Management is a complete guide to the human dimensions involved in projects. The book is a unique and rich compilation of over 60 chapters about project management roles and the people who sponsor, manage, deliver, work in or are otherwise important to project success. It looks at the people-issues that are specific to different sectors of organization (public, private and third sector); the organization of people in projects, both real and virtual; the relationship between people, their roles and the project environment; and the human behaviours and skills associated with working collaboratively. Thus this comprehensive and innovative handbook discusses all the important topics associated with employing, developing and managing people for successful projects. The contributors have been drawn from around the world and include experts ranging from practising managers to academics and advanced researchers. The Handbook is divided into six parts, which begin with management and project organization and progress through to more advanced and emerging practices. It benefits hugely from ...
- ASIN: B01ENPXBDK
Gower Handbook of Training and Development
Gower Handbook of Training and
For New condition books in our store; You will be the first user. You will be the first to open the book cover. For Used condition books in our store; It shows signs of wear from consistent use, but it remains in good condition and works perfectly. There are no problems in page content and in the paper. There are no problems except minor faults. All pages and cover are intact , but may have aesthetic issues such as price clipping, nicks, scratches, and scuffs. Pages may include some notes and highlighting. For all our books; Cargo will be delivered in the required time. 100% Satisfaction is Guaranteed!
- Brand: Brand: Gower Pub Co
- ASIN: 0566081229
Gower Handbook of Leadership and Management Development
Gower Handbook of Programme Management (Project and Programme Management Practitioner Handbooks)
Gower Handbook of Programme Management (Project and Programme
In the ten years since this Gower Handbook was first published, Programme Management has been transformed to become the vehicle of choice for realising the objectives of large scale, complicated, business, government and social investment. The Second Edition of this Gower Handbook is a completely new text; designed as a definitive guide to the current state of Programme Management. To that end the text offers foundation theory and knowledge around key issues such as, managing programme contracts, people and know-how, complexity and uncertainty, benefits and success measures, as well as every stage of the programme life cycle. The main central section of the book provides theory, tools, advice and examples of practical application from an industry context and covers sectors including construction, energy, aerospace and defence, IT, automotive and the public sector. The Handbook also includes a section with chapters on assessing and improving programme competences and developing maturity. Discrete chapters relate programme management to the international baselines and standards. Collectively, the Gower Handbook of Programme Management is most comprehensive guide to the subject that you can buy.
- ASIN: 1472445775
Gower Handbook of Project Management
Gower Handbook of Project
This Handbook was the first APM Body of Knowledge Approved title for the Association for Project Management. Over the course of five editions, Gower Handbook of Project Management has become the definitive desk reference for project management practitioners. The Handbook gives an introduction to, and overview of, the essential knowledge required for managing projects. The team of expert contributors, selected to introduce the reader to the knowledge and skills required to manage projects, includes many of the most experienced and highly regarded international writers and practitioners. The Fifth Edition has been substantially restructured. All but two of the authors are new, reflecting the fast-changing and emerging perspectives on projects and their management. The four sections in the book describe: â€¢ Projects, their context, value and how they are connected to organizational strategy; â€¢ Performance: describing how to manage the delivery of the project, covering scope, quality, cost, time, resources, risk and sustainability â€¢ Process: from start up to close down â€¢ Portfolio: the project and its relationship to the organization The discrete nature of each chapter makes this Handbook a wonderful source of advice and background theory that is easy to consul...
- Brand: Brand: Ashgate
- ASIN: 0566088061
The Cultural Leadership Handbook: How to Run a Creative Organization (Gower Applied Research)
The Cultural Leadership Handbook: How to Run a
Leadership has never been more important to the cultural industries. The arts, together with museums and heritage sites, play a vital part in keeping economies going, and, more importantly, in making life worth living. People in the sector face a constant challenge to find support for their organizations and to promote the value of culture. Leadership and management skills are needed to meet the mission of creative arts and cultural organizations, and to generate the income that underpins success. The problem is, where can you learn these essential skills? The Cultural Leadership Handbook written by Robert Hewison and John Holden, both prime movers in pioneering cultural leadership programmes, defines the specific challenges in the cultural sector and enables arts leaders to move from 'just' administration to becoming cultural entrepreneurs, turning good ideas into good business. This book is intended for anyone with a professional or academic interest anywhere in the cultural sector, anywhere in the world. It will give you the edge, enabling to you to show creative leadership at any level in a cultural organization, regardless of whether your particular interest is the performing arts, museums and art galleries, heritage, publishing, films, broadcasting or new media.
- ASIN: B01D2F5E4G
Contract negotiation handbook (A Gower Press handbook)
Gower Handbook of Library and Information Management
Gower Handbook of Library and Information
This Gower Handbook is an authoritative guide to both the traditional and newer aspects of library and information management. Edited by Ray Prytherch, it brings together the insight of a range of respected contributors, who offer advice on the management, storage, retrieval, analysis, marketing and delivery of information. The book begins with Part I analyzing the context and trends of the information world. In Part II, Strategy and Planning, the information environment is explored in more detail, with Chapters 3 and 4 presenting the main issues and principles of financial planning and strategic planning. Part III, The Service Infrastructure, looks at customer care, the role of performance measurement and research in service improvement, and the influence of copyright law in the delivery of information products to customers. Part IV, Managing Resources, includes five chapters on strategic management, information auditing, human resource management, preservation and disaster management. The last part of the Handbook, Part V, Access and Delivery, focuses on the potential of electronic systems with chapters on subject gateways and Z39.50, electronic publishing, intranets and new models of access and delivery. Each part of the Handbook begins with an introduction by the edit...
- ASIN: B06XDCVYHG
Gower Handbook of Discrimination at Work
Gower Handbook of Discrimination at
Workplace discrimination is an experience that, despite four decades of equality legislation, continues to blight the lives of thousands every year. Discrimination persists on the protected grounds of sex, race, disability, age, sexual orientation, religion or belief and gender reassignment, as well as where no legal protection exists such as in relation to class background or migration status. The Handbook discusses recent changes in equality legislation as well as considering the limitations of legal frameworks in addressing inequality. However, complying with the law is only the first step towards addressing discrimination in the workplace, and the book goes beyond the law and provides evidence of good practice in promoting organisational culture change, as well as considering future directions for policy on equality action.The Gower Handbook of Discrimination at Work looks at both social justice and business case perspectives, and its message is not a negative one. The contributors have considerable depth of understanding of workplace discrimination, both as academics and equality practitioners, their work has contributed to policy formation and all are committed to improving the lives of people at work. They offer insights into existing international developments and make su...
- ASIN: B0091Q6PD0
Handbook of Food Additives: An International Guide to More Than 7,000 Products by Trade Name, Chemical, Function, and Manufacturer/Book and Demonstration Disk
Handbook of Customer Satisfaction and Loyalty Measurement
Handbook of Customer Satisfaction and Loyalty
An examination of how to use research effectively. It takes the reader step-by-step through the process of designing and conducting a survey to generate accurate measures of customer satisfaction and loyalty. The research process is explained in detail, including questionnaire design, analysis and reporting, but the book also covers other elements of an effective customer satisfaction process. These include project planning, communicating with customers before, during and after the survey, and providing internal feedback and taking effective action to address issues raised by the survey. This new edition (previously published as "Handbook of Customer Satisfaction Measurement") includes four new chapters on loyalty measurement. As well as examining the nature of loyalty, the book provides detailed information on how this complex concept should be measured. The satisfaction-profit chain and associated modelling and forecasting techniques are also explained.
- ASIN: 0566081946
The Quality Audit for ISO 9001:2000: A Practical Guide
The Quality Audit for ISO 9001:2000: A Practical
Since the publication of the first edition of this book in 2000 the revised ISO 9001 standard has been implemented and is being used widely. While the basic premise of the original book is still sound, the reality of auditing the new standard has shown up various areas which require refinement - this new edition addresses that need. It remains a pragmatic guide, covering all aspects of auditing, including certification assessment, supplier investigation and internal audit, enabling auditors to appreciate the approaches adopted by those working in related areas. With its detailed analysis of the requirements of ISO 9001:2000, this book will also be of interest to all those involved in implementing certified quality management systems, as well as the auditors who are required to examine those systems. A down-to-earth approach is taken throughout The Quality Audit for ISO 9001:2000, avoiding the impractical and nit-picking methods which have so often characterized quality management audits, making it an invaluable source of realistic advice. It demonstrates how to produce real benefits from an audit programme rather than simply guaranteeing compliance to a documented system. Everyone who sees audits as a useful tool for business improvement should read this book!
- ASIN: B06XDQCJLC
A Handbook for Training Strategy by Martyn Sloman (1999-11-01)
The European Union Handbook (Regional Handbooks of Economic Development)
A Handbook for Training Strategy
A Handbook for Training
When the first edition of Martyn Sloman’s Handbook appeared, it made an immediate impact on the HRD community. Its starting point was the idea that traditional approaches to training in the organization were no longer effective. The Handbook introduced a new model and set out the practical implications. The world of HRD has moved on, and Martyn Sloman has now drastically revised the text to reflect the increased complexity of organizational life and the many recent developments in the field. His aim remains the same: to help readers to develop a framework in which training can be effectively managed and delivered. In Part I of the text the author draws attention to the opportunities created for training by the current emphasis on competition through people. In Part II he poses the question: ’What should training managers be doing to ensure that training in their organization is as good as it can be?’ Here he stresses the need to keep training aligned with business objectives, and to encourage line managers to work alongside the human resource professionals. The third and final Part considers the trainer as a strategic facilitator and examines the skills required. Martyn Sloman writes as an experienced training manager and his book is concerned, above all, with implementatio...
- Brand: Brand: Gower Pub Co
- ASIN: 0566081288
Handbook of Corporate University Development: Managing Strategic Learning Initiatives in Public and Private Domains
Handbook of Corporate University Development: Managing Strategic Learning
The emphasis on corporate universities has been a driving force in moving companies beyond a restricted approach to training, to a central vision for learning within the organization. However, there have been failures and many corporate universities have struggled to bring a business rigour to learning or to align their development with the key business and financial drivers of the organization. It is time for the Corporate University to demonstrate how business rigour, handled deftly and with strong and perceptive leadership, can revolutionize learning both inside and outside the organization. The Handbook of Corporate University Development is an important catalyst towards this process.It draws on experience from around the world, to provide anyone responsible for strategy and learning at senior levels in government, education and business with a picture of current best practice.
- ASIN: B0091QCKEI
Handbook of Pharmaceutical Additives: An International Guide to More Than 6000 Products by Trade Name, Chemical, Function, and Manufacturer
Handbook of Pharmaceutical Additives: An International Guide to
Defines pharmaceutical additives as secondary ingredients that are present in both prescription and over-the-counter formulations, and that function to enable or enhance the delivery of the primary drug or medicine in a variety of dosage forms, including oral tablets, capsules, liquid, topicals, suppositories, injectables, and inhalables. Each of the sections, as named in the subtitle, are thoroughly cross-referenced. Appendices provide further cross-references of CAS, EINECS, and FEMA numbers to trade names and chemicals; and lists the chemicals in compliance with each of four major pharmaceutical standards. Includes a glossary without pronunciation. An enclosed 3.5" disk is labeled a demonstration, presumably of the same information in computer database form. Annotation c. by Book News, Inc., Portland, Or.
- Brand: Brand: Gower Pub Co
- ASIN: 0566075962
Handbook of Petrochemicals and Processes
Fraud: The Counter Fraud Practitioner's Handbook
Fraud: The Counter Fraud Practitioner's
Fraud: The Counter Fraud Practitioner's Handbook looks at fraud investigation methods and explores the practical options for preventing and remedying fraud. An effective fraud and financial crime strategy involves intelligence and prevention, criminal and civil legal procedures, and asset recovery, all of which may involve investigators, internal auditors, security managers, in-house and external legal counsel and advisors. Your strategy depends on the outcomes you are seeking, the nature of the fraud or crime committed and the countries involved.Fraud provides a clear picture of the role of compliance, civil and criminal legal process in any fraud strategy. Chapters then cover investigation strategies for each of the following types of fraud: benefit, health, procurement, employee, telecoms, fiscal, corporate, charity, legal and accounting. Part Three explores the practical options for fraud prevention and remediation, including both civil and criminal asset recovery.This is an essential reference for both public and private sector fraud and security specialists who need to understand the strengths and weaknesses of each element of their organization's strategy against fraud and are seeking to learn from the approach of their colleagues in other industries or organizations. Writ...
- ASIN: B008VTMNGG
How to Build a Computer (For Beginners)
How to Build a Computer (For
The book, "How to Build a Computer (For Beginners)", outlines step by step instructions on how to build a computer from the bare bones to the finished product. The book includes a list of choices for tools and supplies necessary to successfully build a computer on your own; using the author's educated knowledge and background on computer software and hardware.
- ASIN: 1463739796
The Colour Handbook: How to Use Colour in Commerce and Industry
Handbook of Salary and Wage Systems (A Gower handbook)
Organizations Connected: A Handbook of Systemic Consultation (Psychology, Psychoanalysis & Psychotherapy)
Organizations Connected: A Handbook of Systemic Consultation (Psychology,
In this book, each contributor describes the way they use the systemic model in their consultancy practice. Their key ideas are illustrated via a case example (or examples), where possible including detailed accounts of the exercises and techniques they use inspired by systemic thinking. They conclude with a evaluation of the work, pinpointing its strengths and weaknesses and what the contributor learned from it as well as how it might be developed or applied in other situations. Describing and charting the way in which a consultant working from the systemic paradigm brings a unique lens to the understanding of organizational complexity has been, and remains, a challenging task in a global corporate world where the demand is always for products, new interventions, and approaches that "work" and can be measured.
- ASIN: B07DWDT83C
Gower Handbook of Internal Communication
Gower Handbook of Customer Service
Gower Handbook of Customer
In a world dominated by look-alike products at similar prices, superior customer service may be the only available route to competitive advantage. This Gower Handbook brings together no fewer than 33 professionals in the field, each one a recognized expert on his or her subject. Using examples and case studies from a variety of businesses, they examine the entire range of customer service activities, from policy formulation to telephone technique.
- ASIN: 0566076888
Gower Handbook of Quality Management
Gower Handbook of Quality
Few people would now dispute that quality is the supreme challenge facing the industrial community worldwide. Gower Handbook of Quality Management captures the expertise of more than twenty experienced contributors and covers all important aspects of the subject. The text is presented in a practical, easy-to-read style and supported by numerous illustrations. In addition it contains a wealth of suggestions for further reading and a list of useful quality organizations.
- ASIN: 0566074516